Shipping, Returns and Privacy Policies
SHIPPING & DELIVERY
From the Dunrobin farm to your front door.
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We ship within Canada at this time.
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All orders require a processing time of 2-4 business days before being shipped.
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Thank you for your patience and understanding, as we prioritize quality products and do not have the infrastructure of major box stores and brands.
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When your items are shipped, you will receive an email with the tracking information.
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Reminder to check you spam/junk folder, as emails may get filtered there.
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Delivery times are estimates, not guaranteed, and are subject to Canada Post logistics.
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IMPORTANT: If an item gets lost or damaged during delivery, we will first investigate the matter and then resend it if necessary or when the investigation by the postal office has been completed.
RETURNS & REFUNDS
Our commitment to quality and integrity.
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Due to the smaller scale and made-to-order nature of our products, they are non-returnable and non-refundable.
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We provide details on each product page to help inform your purchase decision. If you are unsure about an item, we offer assistance and recommendations.
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By placing an order, you acknowledge and accept our policies.
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If you are unsure about what to order, email us at info@earthelixirs.ca for a recommendation tailored to your needs before making your purchase.
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Refunds are not guaranteed and will only be considered under special circumstances. If you believe a refund is warranted, email us at info@earthelixirs.ca to ask about refund eligibility. Refunds, if applicable, are at the discretion of Earth Elixirs and are subject to review based on the specific situation.
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For damaged or defective products, email us at info@earthelixirs.ca as soon as possible, and with attached photos of the damaged goods. This allows us to file a claim with the courier and use the photos as proof to support the claim process. If applicable, we will provide a replacement or refund for the original purchase price and delivery fee. Refunds will be processed to the original method of payment. In the case of replacements, we will ship the replacement at our cost, subject to product availability.
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Remember that it’s completely normal to find some sediment in your tincture – it is real plant medicine. Shake your tincture before taking it so that any sediment is included in your dose. When shaking a tincture with sediment, it may appear cloudy. This is totally natural and safe to consume.
PRIVACY
Your privacy is important. Your data is handled with confidentiality.
We adhere to Canadian law, ensuring that your personal information is never sold, shared, or compromised.
When purchasing a product from us, we collect some personal details such as your name, address, email, and payment information. In order to ship products to you, we collect your shipping and billing addresses.
Site Functionality: Our website uses basic cookies to keep your shopping cart working and to help us understand general site traffic, but this data does not identify you personally.